Shipping / Returns Policy

Shipping

Standard Shipping: UPS Ground. Orders will arrive in 3-7 business days

Expedited Shipping:UPS 2-day Air. Orders will arrive in 2 business days.

Shipping options are not available for addresses with PO Boxes, APO/FPO, or in U.S. Territories.

Items that are especially heavy, large, or require special handling may incur a delivery surcharge, which will be stated during checkout and is in addition to regular shipping charges.

FREE SHIPPING ON ORDERS OVER $75.00

International Shipping

Currently, Eco18 is only able to ship only to addresses in the United States.

Customer Service

Please email help@eco18.com with any questions or concerns. We will respond to you within 24 hours Monday-Friday 9:00 – 5:00

Sales Tax

Products sold by Eco18, Inc to destinations in New York State are subject to sales tax. No sales tax is charged for shipments to all other states.

Return Policy

Eco18® is dedicated to bringing you products and solutions for more sustainable life. If you are not completely satisfied with your purchase, we gladly accept returns of unworn and unused items within 30 days of original purchase.

If you are unhappy with your purchase, please contact us at help@eco18.com and we will email you our return instructions with a return form. Items must be returned in new and resaleable condition. Please note that certain items are non-returnable, they include: food items, beauty products, underwear, supplements, cleaning items, E-Gift Cards, and final sale items are not covered by our return policy

Returns are subject to shipping charges. Once your return is processed (allow 7-14 days), you will receive a credit by email.

Privacy Policy

Personal Information

When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.

Cookies

As you browse eco18.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with eco18.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners’ targeted advertising.

Security

We implement a secure processing server on our site when collecting information to ensure a high level of security for your personal information entered such as bank details and credit card information.